Share product expertise and critical information with the OnContact CRM Software by WorkWise knowledge base. The knowledge base, which is included in our customer service application, allows you to develop a custom repository of information that is easily accessible and searchable.
This dynamic resource allows you to store and categorize information such as product guides, manuals, data sheets, step-by-step instructions and FAQ’s so customer service agents can quickly retrieve the precise information they need to resolve cases and answer questions. You can even include unlimited notes and attachments, and send emails directly from the CRM application.
No confusing à la carte pricing or add-ons here. Simply choose between our Sales or Enterprise packages and our award-winning CRM software comes complete with everything you need. Plus unlimited phone, email and chat support. Absolutely no hidden fees or extra charges.