Customer Order Management handles the creation, maintenance, shipping and invoicing of your customer orders for goods and services. Flexibility is key to the COP’s performance. It efficiently accepts your orders from a variety of inputs and prices items from a wide choice of discount and markup rules.
The user’s task is kept simple because the process may be customized to the individual’s needs.
As integration of business functions is one of the key strength of ERP system, the integration process begins at the contact with a potential customer. Therefore, this process of customer ordering is at the heart of the ERP system, capturing the order and shipping the goods, and integrating with material management to control the inventory, financial accounting to manage the billing and flow of cash, and measurement of the profitability of operations and production planning to ensure an economical flow of goods to inventory and customers.
Optional integrations are available for automating the handling of Credit Cards with a 3rd party merchant processor and managing Sales Tax calculations with Avalara.